Last updated: July 2026
Digital products, guided programs, and personalized services are prepared or delivered electronically. Please review the product description carefully before purchasing and contact us promptly if an order or delivery problem occurs.
Personalized Devotionals
Before personalized work begins, contact us promptly if you need to request cancellation. Once the devotional is marked in progress, cancellation or refund may be limited because custom work has begun. If we cannot complete the service, or if the delivered work is materially different from the purchased description, we will provide an appropriate correction or remedy subject to applicable law.
Guided Programs
Guided-program purchases are normally final after account access has been provided. If access is missing or does not match the purchased program, contact us so we can restore access, correct the order, or provide another remedy where required.
Faith Filled Family Digital Product Refund Terms
Because Faith Filled Family products are digital and can be accessed, downloaded, saved, or printed immediately, purchases are normally final once access or delivery has been provided, subject to rights that cannot legally be excluded.
Please contact us promptly if:
You purchased the same product twice by mistake.
The delivered file is missing, corrupted, materially different from the product description, or cannot be opened after reasonable troubleshooting.
You were charged incorrectly.
A technical failure on our side prevents delivery.
We will first try to replace the file, restore access, correct the charge, or provide reasonable technical help. Where that does not resolve an eligible problem, we may issue a replacement, store credit, partial refund, or refund as appropriate.
Refunds are not normally provided for:
Change of mind after receiving access.
Purchasing the wrong level, format, or product without reviewing its description.
A device, printer, software, ink, paper, or internet limitation outside our control.
Not using or completing a resource.
Disagreement with the Christian perspective after the faith-based nature of the product was disclosed.
A child not achieving a particular educational, behavioural, or spiritual outcome.
How to Request Help
For a Faith Filled Family order, email info.faithfilledfamily@gmail.com within 7 days of discovering the issue. Include the purchaser’s name, order number, product title, description of the issue, and screenshots when helpful. We aim to respond within 1–3 business days.
Nothing in this policy removes consumer rights that apply under the laws governing your purchase.
International Cooling-Off and Digital-Content Rights
Some countries or regions provide a cancellation or cooling-off period for online purchases. Digital content and personalized products may be treated differently, and a right of withdrawal may depend on whether immediate access or work began with the customer’s express consent and acknowledgement.
Where mandatory law gives you a cancellation, conformity, repair, replacement, price-reduction, or refund right, that right applies despite the general final-sale language in this policy. Contact us promptly and identify your country of residence, purchase date, order number, and the remedy requested.
For customers in a jurisdiction that requires express consent before immediate digital delivery affects a withdrawal right, we will rely on that exception only where the required consent and acknowledgement were validly obtained.